Pageplus Sucks Customer Reviews and Feedback
Page Plus Cellular is a prepaid Verizon Wireless mobile virtual network operator in the United States operated by TracFone Wireless, Inc., subsidiary of the Mexican telecommunications firm América Móvil.
Griffin warned, "Buyer beware. I really hate having to leave a review like this, but others deserve to know beforehand what kind of a mess they may be getting themselves into. Page Plus used to be an Ohio-based company with American employees providing technical support and customer service. Those people were pleasant and empowered with authority to ensure the problem was solved. That all ended when Mexican telecommunications conglomerate America Movil (TracFone) bought the company some time back in 2015 or so, gutted it, and transformed it into a brand rather than continue it as a company. Very typical of large company buyouts of good, small businesses. The only thing that has remained the same is the name. The service is completely different."
Customer Service Representative (Former Employee) says"Page Plus is the worst company to work for. The calls are non-stop and the management is never around. The company place the building for sale and planned to outsource without informing the employees. When employees seen the building for sale the company lied about accidentally placing the building for saleNothingEverything"
Customer Service Representative Lead (Former Employee) says"Handle activations and customer service calls as well as help the supervisors handle escalated calls and credit cards. Handle escalated calls, tickets, and issues with the porting system, reporting any problems with network, phone or software issues as they happen, continued training and education of the floor representatives to make sure they are properly handling the calls and assisting them when they, are unable to complete certain transactions, provide assistance with equipment issues and inquiries with consideration to the current warranty programsBonus once a yearShort Breaks, Mass Lay off no Serverence Pay"
Customer Service Representative (Former Employee) says"Position made me feel uncomfortable because I had to support what I felt was unethical business practices."
Customer Service Representative (Former Employee) says"Benefits offered are poor. Workplace is dirty for a call center. Opportunities for advancement are very little. Not a good career type of workplace unless you're getting hired straight into a management position."
Customer Service Representative (Former Employee) says"it was a great place to work always busy but the sent jobs to mexico and the closed the location here in ohio so the company is no longer here so you can not apply for this job"
Supervisor (Former Employee) says"There was room to grow at Page Plus Cellular, however, they sold out to trac phone and trac phone closed the call center we had here stateside, so we all lost our jobs."
Personal Assistant (Former Employee) says"Provided excellent service to all costumers. Answered phone calls every day and assisted daily costumers. It was a fun work place, the managers were very supportive, we had a few challenging tasks but thank you to our managers patience we got to learn everything and master every task we had.Fun work place, easy jobChallenging tasks"
Account Manager (Former Employee) says"My impression of management's plan for the company:"If you don't know where you are going, any road will get you there but more than likely you will just get lost!great new office and location"
Supervisor/Customer Service Representative (Former Employee) says"closed the doors and shipped jobs overseas. Overall was not a bad company."
Customer Service Representative (Former Employee) says"Upon walking into the callroom floor, every single pair of eyes is on you. The ringing of telephones and people talking in both english and spanish is overwhelming. I learned how to activate a phone and how rude people truly are, and I am not speaking of the customers. Some people I realized, just don't care. Management was kind at first, but showed a very "uppity" attitude right after training. The most enjoyable part of the job was leaving.$10.00 an hournoisy, rude, unrealistic"
Customer Service Representative (Former Employee) says"Loved working with people. Management had a little to be desired because they knew that the company was sold and never told the employees. However, we had to train the very people that took our jobs.NoneNo discounts on phone service"
Customer Service Representative (Former Employee) says"Benefits are horrible, point system is horrible, trainers were good, team leads was great....well almost all of them was, HR was liars, I was told that I decided to comeback that I woulf be able to, but it was a lie. The atmosphere was busy, extra hours only came at yhe beginning of the month, no more time in a half on holidays, raises. ...hahaha....a joke. My recommendation is this if you want to start out somewhere until you find something better then yes, if your good at go for a different position, but truthfully I would not ever make any type of career gor this place, amd thats based on the lies Hr tells!......Too many to list"
Customer Service Representative (Former Employee) says"Hours changed, most hours during season. The new/ seasonal employees were made to do the harder work, clean bathrooms etcGreat discountsschedule and hours vary"
Customer Service Agent (Current Employee) says"5 hour shift, help customers replenish prepaid cell phone accounts as well as troubleshooting devices for customers. Learned how to use soft skills while dealing with many different types of customers over the phone. Hardest part of the jo would have to be dealing with the rude customers or explaining certain aspects of the company to customers. The most enjoyable part would have to be the compliments from customers & some the awesome coworkers i have.Paid lunch break, PtoShort breaks, point system"
Customer Service Rep - Live Chat Agent (Former Employee) says"Used to be a fantastic company owned by a family that cared about the products and services they offered as well as its employees. Sadly, they were bought out by Tracfone and within a year, the corporation opened call centers in Guatemala and the Phillipines. The U.S. call center was closed down, leaving yet another company with an entirely american customer base, with not a single customer service rep with a truly fluent grasp of the english language.Easy to pick up the particulars of the jobUpper management cared little for the customer and their needs."
Customer Service (Former Employee) says"Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Prepares product or service reports by collecting and analyzing customer information.Great call centerStuck at a desk most of time"
Customer Service Representative/Live Chat (Former Employee) says"I did enjoy assisting people with issues they were having, and defusing a irate customers. I took my job serious and management and co-workers knew me to be an idol of the company, I spent many hours training new new employees. Sad the job closed.Pizza every now and again for holidaysShort breaks/ No holiday pay"
Customer Service Representative (Former Employee) says"Sit at a desk the entire shift. Take calls for everything that has to do with the company. Very easy job. Only complaint is the high over turn rate. If your not on point with everything you're out.one of the easiest jobs i had.they fire people too fast."
Customer Service Representative (Former Employee) says"Answer incoming calls professionally to respond to customers inquires and questions, handle complaints, troubleshoot problems and provide information. Sell products and place customer orders in computer system. Suggestive sell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the available resources. Identify and escalate priority issues. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements"
Customer Service Rep / Live chat rep (Current Employee) says"A typical day at pageplus cellular is mainly taking calls from customers that are either paying their pre paid cell phones, or wanting to change devices, or having problems. Another nice part about the job is your talking to some really nice customers and authorized dealers that sell pageplus. My co-workers are really nice but there are so many of us it is really hard to keep track of everyone. Nice company, easy job.short breaks, point system"